Contact Us

CONTACT OSASCO

A question?
Let’s help you move forward.

Need help choosing a product, checking an order or understanding your options? Get in touch and tell us what you need.

SHOP SMART. LIVE BETTER.

Email us

support@osasco.ca

Send your question directly, or use the form below.

Call us

+1 647-721-1444

For a conversation during our support hours.

Support hours

Monday–Friday
9:00 AM–6:00 PM
Saturday–Sunday
10:00 AM–4:00 PM

Eastern Time · Canada

SEND A MESSAGE

How can we help?

Fields marked * are required. We’ll use your email to respond to this enquiry.

A LITTLE DETAIL HELPS

Help us understand your request.

About an order? Include the order number and the email used at checkout.
About a product? Share the product name or link, plus the colour, size or option you’re considering.
About a return? Tell us which item you’re asking about and what happened.

No attachments are needed in this form. If images would help explain an issue, you can send them by email.

Before you send

Where can I check my order?

Open your order confirmation email and follow its order-status link. If you still need help, include your order number in your message.

Can I request a return or exchange?

Contact us with your order details. Eligibility depends on the item and the store’s return policy. Read the return policy ↗

When should I contact you?

You can email or submit this form at any time. For calls, use the support hours listed above. Reply times can vary with enquiry volume.

HERE TO HELP WITH

From first look to follow-up.

Your order

Order details, status and delivery questions.

Returns & exchanges

Understand the next steps for your item.

Product details

Sizes, options and information before you choose.

Something else?

Share a question, suggestion or shopping concern.