Refund and Return Policy

Effective date: September 2, 2026

Thank you for shopping with OSASCO. This policy explains how to request a return, exchange, or refund.

30-day return window

You may request a return within 30 days after the date your order is delivered. To start a return, email support@osasco.ca and include your order number, the item you want to return, and the reason for your request.

Returns must be approved before they are sent. Items returned without prior authorization may not be accepted.

Return Eligibility

To qualify for a return, the item must be:

In the same condition in which it was received;

Unworn, unused, unwashed, and unaltered;

With its original tags and packaging; and

Accompanied by a receipt or other proof of purchase.

Damaged, defective, or incorrect items

Please inspect your order promptly after delivery. If an item is damaged, defective, or different from what you ordered, contact support@osasco.ca as soon as possible. Include your order number, a description of the issue, and clear photographs when appropriate. We will review the matter and explain the available solution.

Non-returnable items

The following items are generally not eligible for return unless they arrived damaged, defective, or incorrect, or unless applicable law requires otherwise:

Final-sale or clearance items identified as final sale;

Personalized, custom-made, or special-order products;

Opened or used personal-care, beauty, hygiene, intimate, or similar products that cannot safely be resold; and

Items missing their original packaging, tags, accessories, or components.

If you are unsure whether an item can be returned, contact us before purchasing or before sending it back.

Return instructions and shipping

If your request is approved, OSASCO will provide return instructions and the address to which the item must be sent. Any return-shipping cost or deduction that applies will be explained before the return is accepted. Where OSASCO confirms that an item was damaged, defective, or incorrectly supplied, OSASCO will provide an appropriate remedy in accordance with applicable law.

Exchanges

The fastest way to obtain a different eligible item is to request a return and, after the return is approved, place a separate order for the replacement item. The return and the new purchase are processed separately.

Refunds

After an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

If more than 15 business days have passed after we approved your refund, contact support@osasco.ca.

Consumer rights

Nothing in this policy limits any right or remedy that cannot legally be excluded under applicable consumer-protection law.

Contact

Return and refund questions: support@osasco.ca

 

 

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