Shipping and Delivery Policy

Effective date: September 2, 2026

This policy explains how OSASCO processes, ships, and delivers orders.

Order processing

OSASCO aims to process orders within 1 to 3 business days after payment is confirmed. Processing time is separate from carrier transit time. Orders placed on weekends or holidays normally begin processing on the next business day.

Delivery estimates

Available shipping methods, charges, and estimated delivery times are displayed at checkout or communicated with the order. Delivery dates are estimates and are not guaranteed unless OSASCO expressly confirms otherwise in writing.

Shipping confirmation and tracking

When tracking is available, a shipping confirmation or tracking link will be sent to the contact information provided with the order. Tracking information may take time to update after the carrier receives the package.

Correct delivery information

Customers are responsible for providing a complete and accurate name, delivery address, unit number, postal code, telephone number, and email address. Contact support@osasco.ca promptly if an address needs to be corrected. We cannot guarantee that an address can be changed after processing begins.

Additional shipping charges may apply if an order must be redirected or reshipped because incorrect or incomplete information was provided.

Carrier delays

OSASCO is not responsible for delays caused by circumstances outside its reasonable control, including carrier disruptions, severe weather, customs processing, public emergencies, labour disruptions, or incorrect delivery information. We will provide reasonable assistance when a shipment is delayed or tracking does not update.

International orders, duties, and taxes

Where international delivery is offered, the customer may be responsible for customs duties, import taxes, brokerage fees, or similar government charges unless checkout states otherwise. These charges are not controlled by OSASCO.

Lost, missing, or damaged shipments

If tracking shows an unusual delay, delivery to the wrong location, or a damaged parcel, contact support@osasco.ca with your order number and available details. OSASCO may need to work with the carrier before determining the appropriate solution.

Split shipments

Items in the same order may occasionally arrive in separate packages or at different times. When available, separate tracking details will be provided.

Contact

Shipping questions: support@osasco.ca

 

 

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