Privacy Policy

Effective date: September 2, 2026

OSASCO respects your privacy. This policy explains the personal information we may collect, how we use and disclose it, and the choices available to you when you visit www.osasco.ca, place an order, create an account, or contact us.

Personal information we collect

Depending on how you use our services, we may collect:

Contact information, such as your name, billing and shipping addresses, email address, and telephone number;

Account information, such as login and preference information;

Order and transaction information, including products viewed or purchased, returns, exchanges, refunds, and order history;

Payment-related information processed by our payment providers. OSASCO does not need to store complete payment-card numbers;

Customer-service communications, reviews, survey responses, and other information you choose to provide; and

Technical and usage information, such as IP address, browser, device, general location, cookies, pages viewed, and interactions with the website.

How we collect information

We may collect information directly from you, automatically through the website and similar technologies, and from service providers or business partners involved in payments, fraud prevention, analytics, advertising, order fulfilment, and delivery.

How we use personal information

OSASCO may use personal information to:

Process payments, orders, shipping, delivery, returns, exchanges, and refunds;

Create and manage customer accounts;

Provide customer service and respond to inquiries;

Operate, secure, troubleshoot, and improve the website and services;

Detect, investigate, and prevent fraud or misuse;

Provide marketing communications where permitted and manage communication preferences; and

Comply with legal, tax, accounting, regulatory, and contractual obligations.

How we disclose personal information

We may disclose information only as reasonably necessary to operate our business or as permitted or required by law. Recipients may include Shopify and other website providers, payment processors, carriers, fulfilment partners, cloud and technology providers, analytics and marketing providers, professional advisers, fraud-prevention services, government authorities, or parties to a business transaction.

OSASCO does not sell personal information simply as a source of revenue.

Cookies and similar technologies

The website may use cookies, pixels, analytics tools, and similar technologies to maintain shopping functions, remember preferences, understand website use, measure performance, support advertising, and help prevent fraud. Browser settings may allow you to control certain cookies, although disabling them can affect website functions.

Marketing choices

Where permitted by law, OSASCO may send promotional communications. You can unsubscribe from promotional emails using the link in the message. We may still send necessary service communications such as order confirmations, shipping updates, security notices, and responses to customer-service requests.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including completing transactions, maintaining business records, resolving disputes, preventing fraud, and meeting legal obligations. When information is no longer required, we may delete, destroy, or anonymize it in accordance with applicable requirements.

Security

OSASCO uses reasonable administrative, technical, and physical safeguards appropriate to the information and circumstances. No internet transmission or storage system can be guaranteed to be completely secure.

International processing

OSASCO and its service providers may process information in Canada or other countries. Information processed outside Canada may be subject to the laws of the location where it is stored or processed.

Your privacy choices and rights

Subject to applicable law, you may request access to or correction of personal information, ask questions about our practices, withdraw consent where processing depends on consent, or make a privacy complaint. Some requests may be limited by legal or contractual requirements. We may verify your identity before responding.

Children's privacy

Our services are not intended for independent use by children who cannot legally consent to the collection and use of their personal information. If you believe personal information was collected from a child inappropriately, contact us so we can review the situation.

Third-party links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and OSASCO is not responsible for those practices.

Changes to this policy

We may update this Privacy Policy to reflect changes to our business, technology, practices, or legal requirements. The current version will be posted on the website with an updated effective date.

Contact OSASCO

Privacy questions or requests: support@osasco.ca

Website: www.osasco.ca

 

 

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