At OSASCO, we respect your privacy and are committed to protecting the personal information you provide to us.
This Privacy Policy explains how OSASCO collects, uses, protects, stores, and discloses personal information when you visit our website, create an account, make a purchase, communicate with us, or otherwise interact with our products and services (collectively, the "Services").
In this Privacy Policy, "OSASCO," "we," "us," and "our" refer to OSASCO. "You" and "your" refer to the individual using our website or Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
SECTION 01
Personal information we collect
"Personal information" means information about an identifiable individual or information that can reasonably be associated with an identifiable individual.
Depending on how you interact with OSASCO, we may collect the following types of information:
Contact Information
This may include:
Full name
Billing address
Shipping address
Email address
Telephone number
Other contact information you voluntarily provide
Payment and Financial Information
When you make a purchase, payment information may be processed through our payment service providers.
This may include:
Payment card information
Payment method
Transaction information
Payment confirmation
Billing information
Other information necessary to process your payment
OSASCO does not intentionally retain complete payment card information when it is not required for legitimate business or legal purposes.
Account Information
If you create an OSASCO account, we may collect:
Username
Password
Account preferences
Saved information
Account settings
Other information associated with your account
Order and Transaction Information
We may collect information relating to your purchases and interactions with our Services, including:
Products viewed
Products added to your cart
Products purchased
Orders
Returns
Exchanges
Cancellations
Refunds
Transaction history
Communications
When you contact OSASCO, we may collect information contained in your communications with us, including customer service inquiries, emails, messages, reviews, and other correspondence.
Device and Technical Information
When you access our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Network information
General location information
Unique device identifiers
Website interaction information
Website Usage Information
We may collect information about how you use our website, including pages viewed, links accessed, browsing activity, approximate time spent on pages, and other interactions with our Services.
We may collect personal information from several sources, including:
Directly From You
We may collect information when you:
Create an account;
Place an order;
Subscribe to communications;
Contact customer service;
Submit a review;
Participate in a promotion;
Complete a form; or
Otherwise provide information to OSASCO.
Automatically
Some information may be collected automatically when you use our website through cookies, pixels, analytics technologies, server logs, and similar technologies.
From Service Providers
We may receive or process information through companies that provide services to OSASCO, such as payment processing, website technology, shipping, delivery, analytics, customer support, security, marketing, and communication services.
From Other Sources
Where permitted by law, we may receive information from business partners, advertising partners, social media platforms, fraud-prevention services, or other third parties.
We may use personal information for legitimate business purposes, including:
Processing and Fulfilling Orders
We use your information to:
Process purchases;
Confirm orders;
Process payments;
Arrange shipping and delivery;
Process returns, exchanges, and refunds;
Provide order updates; and
Provide customer support.
Providing and Improving Our Services
We may use information to understand how customers use our website and to improve our products, services, website functionality, customer experience, and business operations.
Account Management
Where applicable, we may use your information to create, maintain, and manage your OSASCO account.
Customer Support
We may use your information to respond to inquiries, resolve concerns, provide assistance, and communicate with you about your relationship with OSASCO.
Marketing and Promotions
Where permitted by law and where applicable consent has been obtained, we may use your information to send promotional communications about OSASCO products, services, sales, special offers, and events.
You can unsubscribe from promotional email communications at any time using the unsubscribe option included in the communication.
Security and Fraud Prevention
We may use information to:
Protect our website and customers;
Verify transactions;
Detect and prevent fraud;
Investigate suspicious activity;
Protect our systems and business; and
Maintain the security of our Services.
Legal and Regulatory Purposes
We may use or disclose information when necessary to comply with applicable laws, regulations, legal proceedings, court orders, government requests, or other lawful requirements.
OSASCO does not sell personal information simply as a source of revenue.
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our Services.
These may include:
Service Providers
We may share information with companies that provide services such as:
Payment processing
Shipping and delivery
Order fulfillment
Website and technology services
Cloud storage
Customer support
Security and fraud prevention
Analytics
Marketing and communications
These service providers may process information only as necessary to provide their services to OSASCO and in accordance with applicable requirements.
Shipping and Delivery Providers
We may provide information such as your name, shipping address, telephone number, and order details to delivery providers so that your order can be delivered.
Payment Providers
Payment information may be transmitted to third-party payment processors to securely process your transaction.
Marketing and Advertising Partners
Where permitted by applicable law, we may work with advertising and marketing service providers to promote OSASCO and our products.
Business Transfers
If OSASCO is involved in a merger, acquisition, restructuring, sale of assets, financing, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
Legal Requirements
We may disclose personal information when required or permitted by law, including to comply with court orders, legal processes, government requests, or to protect the rights, property, safety, and security of OSASCO, our customers, or others.
OSASCO may use cookies and similar technologies to help operate, secure, analyze, and improve our website.
Cookies may help us:
Remember customer preferences;
Maintain shopping functionality;
Understand website usage;
Improve website performance;
Measure marketing effectiveness;
Detect fraudulent activity; and
Provide a more personalized experience.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.
Our website may contain links to websites, applications, social media platforms, or other services operated by third parties.
OSASCO does not control the privacy practices of these third parties.
If you visit a third-party website through a link on our website, you should review that organization's privacy policy and terms before providing personal information.
OSASCO is not responsible for the privacy, security, content, or practices of third-party websites.
OSASCO retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Provide our Services;
Complete transactions;
Maintain business records;
Provide customer support;
Resolve disputes;
Prevent fraud;
Comply with legal and regulatory obligations; and
Enforce our agreements and policies.
When personal information is no longer reasonably required, we may securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable requirements.
Depending on where you live and subject to applicable law, you may have rights regarding your personal information.
These may include the right to:
Access
Request access to personal information OSASCO holds about you.
Correction
Request correction of inaccurate or incomplete personal information.
Deletion
In certain circumstances, request deletion of personal information.
Information About Our Practices
Request information about how OSASCO collects, uses, and discloses personal information.
Withdraw Consent
Where processing is based on consent, you may withdraw your consent, subject to legal or contractual restrictions and reasonable notice.
Marketing Preferences
You may unsubscribe from promotional communications at any time by using the unsubscribe instructions provided in the communication.
Even if you opt out of marketing communications, OSASCO may continue to send necessary non-promotional communications, such as order confirmations, shipping updates, account notifications, or customer service messages.
To make a privacy request or ask questions about how OSASCO handles your personal information, contact us using the information provided in the Contact Us section below.
We may need to verify your identity before processing certain requests.
OSASCO will respond to privacy requests within the timeframe required by applicable law.
Our Services are not intended to be used independently by children who are not legally able to consent to the collection and use of their personal information.
OSASCO does not knowingly collect personal information from children where doing so would be prohibited by applicable law.
If you believe that a child has provided personal information to OSASCO in circumstances where it should not have been collected, please contact us so that we can review the situation and take appropriate action.
OSASCO and the service providers we use may store or process personal information in Canada or other countries.
As a result, personal information may be subject to the laws of the jurisdiction where it is stored or processed.
Where personal information is transferred outside Canada, OSASCO will take reasonable steps appropriate to the circumstances to protect the information and comply with applicable privacy requirements.
If you have concerns about OSASCO's handling of your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.
You may also have the right to contact the applicable privacy or data protection authority in your jurisdiction.
For customers in Ontario and Canada, applicable privacy rights and complaint procedures may depend on the nature of the information and the circumstances in which it was collected.
OSASCO may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, or applicable legal and regulatory requirements.
When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.
Where required by applicable law, we will provide additional notice of material changes.
We encourage you to review this Privacy Policy periodically to stay informed about how OSASCO protects your personal information.
If you have questions about this Privacy Policy, want to make a privacy request, or have concerns about how your personal information is handled, please contact us:
