Return eligibility
To qualify for a return, your item must be:
- In the same condition as when you received it.
- Unworn or unused, with original tags attached.
- In its original packaging.
- Accompanied by a receipt or proof of purchase.
Return and refund policy
OSASCOShop smart. Live better.
Customer care / ReturnsReturns &
Returns &
exchanges.
A little clarity. A lot of confidence. Here’s everything you need to know about returning your OSASCO purchase.
Request a return
30-day return windowRequest within 30 days of delivery
Original conditionUnworn or unused, with tags
Original payment methodApproved refunds within 10 business days
Your return, step by step
Start with a request. We’ll guide you through the next steps.
STEP 01
Contact our team
Email support@osasco.ca within 30 days of receiving your item. Include your order number and the item you would like to return.
STEP 02
Wait for approval
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
STEP 03
Send your return
Follow the provided instructions and return your item in its original packaging. We’ll inspect it when it arrives and notify you of the refund decision.
Approval comes first. Please do not send items back before your return is authorized. Returns sent without prior approval will not be accepted.
Something wrong with your order?
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us immediately so we can review the issue and help resolve it.
Include your order number, a description of the issue, and clear photos where possible.
Non-returnable items
We do not accept returns on sale items or gift cards.
Unsure whether an item is eligible? Contact us before purchasing. If your order arrives damaged, defective, or incorrect, please contact our team for help.
Want a different item?
The quickest way to exchange an eligible item is to request a return and, once it is accepted, place a separate order for the item you want.
Your return and new purchase will be processed separately.
Refunds & processing times
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may need additional time to process and display it.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please email support@osasco.ca.
OSASCO · SHOP SMART. LIVE BETTER.